Cancellation Policy
Clear and fair cancellation rules to ensure smooth project handling.
1. Introduction
At Raytech Digital Solutions, we understand that sometimes plans change. This Cancellation Policy explains how you can cancel services and what charges may apply.
2. Cancellation Before Project Start
If you request cancellation before the project has started:
- You may be eligible for a refund
- A small percentage may be deducted for processing and initial setup
- Any third-party costs (domain, hosting, APIs) will not be refunded
3. Cancellation After Project Start
If the project has already started:
- Cancellation is still allowed upon request
- Charges will be calculated based on work completed
- No refund for completed milestones or delivered work
4. Cancellation Due to Client Delay
If the project is delayed due to lack of response, missing content, or approvals from the client for an extended period, we reserve the right to pause or cancel the project.
In such cases, any payments made will not be fully refundable.
5. Third-Party Services
Any third-party services purchased during the project are non-cancellable and non-refundable.
- Domain registration
- Hosting services
- SMS / Email APIs
- Paid plugins or licenses
6. Cancellation Process
To cancel a service, follow these steps:
- Send a cancellation request via email
- Provide project details and reason
- Our team will review within 5–7 working days
7. Cancellation Charges
Depending on the stage of the project, cancellation charges may include:
- Processing fees
- Labour and development cost
- Administrative charges
8. Final Note
By starting a project with Raytech Digital Solutions, you agree to this Cancellation Policy. We recommend reviewing all terms before confirming any service.
Need to cancel a service?
Reach out to our team for cancellation support and refund guidance.