Refund Policy

1. General Policy

At Raytech Digital Solutions, we focus on delivering high-quality digital services. Due to the nature of web development and software services, refunds are only applicable in specific situations.

2. Eligibility for Refund

You may request a refund in the following cases:

• Project has not been started after payment (a 2% processing fee will be deducted)
• Technical issue from our side that cannot be resolved
• Delivered service is significantly different from agreement

Note: In all applicable refund cases, a reasonable percentage will be deducted towards payment processing and labour/administrative costs incurred.

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

• Change of mind after project has started
• Delay caused due to client-side issues
• Completed or delivered services
• Custom-developed features or modules
• Third-party services (hosting, domain, APIs, SMS, etc.)

4. Partial Refunds

If a project is canceled midway, a partial refund may be issued based on the amount of work completed up to that point.

5. Refund Process

To request a refund, follow these steps:

1. Send an email to our support team
2. Provide project details and refund reason
3. Our team will review within 5–7 working days

6. Refund Timeline

Once approved, refunds will be processed within 7–10 working days and credited using the original payment method.

7. Service Cancellation

You may request cancellation before project completion. However:

• Cancellation charges may apply
• Completed work cost will be deducted

8. Contact Us